Returns & Exchanges
Thank you for choosing digistartup.shop for your technical service needs. This Returns & Exchanges Policy outlines our procedures and guidelines regarding returns and exchanges of our services and any related deliverables. By engaging our services, you agree to abide by the terms detailed below.
1. General Policy Statement
Non – Returnable and Non – Exchangeable Services: Once the project scope, requirements, and deliverables have been mutually confirmed and agreed upon by both you and digistartup.shop (either through a signed contract, written agreement, or email confirmation), all services and associated products are considered final. No returns, exchanges, or refunds will be provided under any circumstances, except as explicitly stated in this policy or required by law.
2. Exceptional Circumstances for Returns or Exchanges
2.1 Company – Caused Failures
In the rare event that digistartup.shop fails to deliver the agreed – upon services due to internal technical failures, mismanagement, or breach of contract on our part, we will work with you to:
- Provide a substitute service of equivalent value, subject to your approval and mutual agreement on the new terms.
- In cases where a substitute service is not feasible, a partial or full refund may be considered, calculated based on the proportion of uncompleted or unsatisfactory service delivery.
2.2 Legal Requirements
If applicable laws or regulations mandate a return, exchange, or refund (e.g., consumer protection laws in your jurisdiction), we will comply with such requirements, provided that you can demonstrate the validity of your claim and meet all legal criteria.
3. Initiating a Request
Should you believe your situation falls under one of the exception categories above, you must submit a written request to our customer service team at DIGISTARTUPLTD2025@outlook.com within 7 business days of identifying the issue. Your request should include:
- A detailed description of the problem or reason for the request.
- Documentation or evidence supporting your claim (e.g., screenshots, communication records, contract clauses).
- Your contact information and order or project identification number.
4. Review and Resolution Process
Upon receiving your request:
- Our team will review the details and supporting evidence within 5 business days.
- If your request is approved, we will initiate the appropriate action (substitute service arrangement or refund processing) within 10 business days. If your request is denied, we will provide a written explanation of the decision.
- Refunds, if applicable, will be processed back to your original payment method. Please allow 3 – 7 business days for the funds to be reflected in your account, depending on your payment provider’s processing times.
5. Product – Related Returns (if applicable)
If your service includes the delivery of physical products (e.g., hardware components, merchandise), the following additional conditions apply:
- Time Limit: Physical products must be returned within 14 days of delivery.
- Product Condition: Products must be in their original, unused condition, with all packaging, tags, and accessories intact. Any damaged, used, or missing – component products may be rejected.
- Return Shipping: You are responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., wrong product shipped, damaged upon arrival).
6. Policy Updates
We reserve the right to update this Returns & Exchanges Policy at any time. Revised policies will be posted on our website, and your continued use of our services after the changes become effective indicates your acceptance of the new terms.
If you have any questions or need further clarification regarding our Returns & Exchanges Policy, please contact us at DIGISTARTUPLTD2025@outlook.com.